At Mojo Store, we strive to ensure you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help. Please read our refund policy carefully.
1. Eligibility for Returns
- Items must be returned within 30 days from the date of purchase.
- Products must be unused, unworn, and in the original packaging with all tags and labels intact.
- Personalized, customized, or made-to-order items are non-refundable unless they are damaged or defective upon receipt.
2. Non-Refundable Items
The following items are not eligible for returns or refunds:
- Earrings (for hygiene reasons).
- Gift cards.
- Items purchased on sale or marked as final sale.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery with:
- A clear photo of the item showing the defect or damage.
- Your order number and proof of purchase.
We will provide a replacement or a full refund for damaged or defective items, including return shipping costs.
4. Refund Process
- Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original method of payment.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
6. Exchange Policy
- Exchanges are only available for the same item in a different size or color, subject to availability.
- To initiate an exchange, please contact us with your request before returning the item.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return or exchange, please reach out to us at:
Email: info@mojotechllc.com
Phone: +1 934-214-5208
Thank you for choosing Mojo Store. We appreciate your trust in our brand and will do our best to provide a seamless shopping experience.
